A joint apology from an operator and Network Rail’s route managing director for poor performance. Are we going to be seeing more of these in the future, as the infrastructure owner works more closely with operators, and joint management systems are established?
Obviously the hope is that ‘alliancing’ (whatever happened to ‘allying’?) will lead to better aligned incentives, possession timing, and so on, leading to better performance overall and so less need for apologies in the first place.
But a proper mea culpa to passengers, when justified, will sometimes be all that’s left to say.
