After passenger response to train companies’ management of disruption on the railways, a new course specifically aimed at dealing with emergency incidents could be just the ticket.
The rail industry has long been criticised for its poor response to disturbances, including bad weather and delays. Passenger Focus recently released a report showing that passengers need relevant and honest communication.
It is clear that better management during disruption is necessary, and all workers in the transport sector could benefit from some form of training in this department.
Therefore it is positive news that this has been taken into account, and a solution proposed to improve staff performance. Let us just hope the course receives validation.
