The new obligations on the industry to provide better passenger information are welcome, but whether this will actually improve the way operators and companies deal with communication delays and disruption is yet to be seen.

The findings in passenger satisfaction surveys are the same factors that have always been around, and are not difficult to identify. Information about delays should include the reason for delay, the length of the delay and help to find alternative transport.

Why has it taken this much research to acknowledge what are ongoing, intuitive problems with passenger information?

And will this be enough to create significant change?