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9th Dec 2011

Lessons learnt

The Scottish Government managed to mitigate the damage of a potentially devastating meteorological phenomenon that struck the country yesterday.

After a terrible performance in the face of severe weather conditions last winter when it came to passenger information and disruption, it seems that ministers have used the criticism to improve their reactions, implementing early safety measures and altering them as necessary.

Events like hurricane-force winds will always be largely unexpected, meaning that a response must be quick and effective. Issuing high level alerts, such as the red warning that was in place yesterday can spread the message quickly to warn people about dangerous conditions and ensure they are protected.

In addition to this, ScotRail even issued extra staff to help passengers with the disruptions and worked to calculate alternative travel options. This level of assistance is sure to calm people on the verge of panic.

Regular updates also helped to keep passengers informed about the severity of the situation and how they could act to minimise disruption.

If this preparation is sustained throughout the winter, it could result in a much smoother service for passengers across the country.

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