Giving priority to routes with the highest number of people if severe weather strikes the railways again this winter is the only sensible option available, although it does make you feel even sorrier for those stuck at out of the way, rarely-used stations.
Having learnt from last year’s events, Network Rail and ScotRail have revealed significant preparations in advance of the winter season.
Early planning and ensuring the right resources are available to deal with the challenges of ice and snow are essential to maintaining services for passengers.
Information is a key part of keeping the customers and staff informed of any delays or disruptions and will allow appropriate action to be planned and taken.
Passengers have long complained over the lack of honest, relevant and adequate amounts of information they are provided with in times of crisis, so this is something that should be prioritised this winter.
Information allows more flexibility, will improve the relationship between railway staff and passengers, and makes an uncomfortable situation more bearable.