The Rail 2014 Consultation launched by Transport Scotland will allow passengers to give their feedback on rail services to identify improvements for the future.
This kind of interaction should be encouraged, as involving the users of the railway is a positive step to delivering services to meet passenger demand.
Passengers may sometimes feel confused by changes in the industry, and are not considered an important part of the decision making process behind new policy.
Consultation, informing the public and considering feedback from these exercises can also increase the level of trust between passengers and the rail industry.
However, acknowledging opinions, and allowing them to guide policy are two very different things. How much of an affect will those consulted have on the future operation of the railway?
