Given the current economic situation I have been aghast at the tardy level of service being provided by so many staff within the rail industry recently.
With literally millions of people fighting for jobs I fail to understand how those in employment think that they can get away with it, because there are plenty more there to take their place.
In the last few weeks I have endured some of the most shocking customer service I have ever seen – and from mature staff who should know better.
Employers must improve their standards before passengers vote with their feet.
